81 articles
Is Professional Support Worth the Investment? Here Is What a Cyberbacker Partnership Gives You
Thinking carefully about cost is part of running a business well. When you consider any kind of support, it is natural to look at the investment and ask what it will…
How the Right Administrative Support Becomes an Investment That Pays Off
As a business grows, so does the everyday work that keeps it running. More clients, more scheduling, more records to keep, more messages to answer. It is a natural sign…
The Professional Support That Makes the Biggest Difference for a Growing Business
Not all support is the same, and the difference tends to show up in a few specific places. When support is working well, there are a few qualities in particular that…
Fall Is a Fresh Start for Your Business: How the Right Support Helps You Make the Most of It
Something shifts when September arrives. The long, open days of summer give way to cooler mornings, school routines return, and Labor Day quietly marks the moment when…
How Cyberbacker Makes World-Class Professional Support the Standard for Every Business
A standard is not the best you manage on a good day. It is the level you can count on every day, the quality that shows up whether the week is calm or full. When support…
Why does administrative and back-office support matter?
Administrative work does not generate revenue on its own, but it consumes the time that would: entrepreneurs spend an average of 36% of their work weeks on tasks like…
What does the right match look like with a Cyberbacker?
The right match is support that feels clear, steady and easy to work with. Cyberbacker builds it in three steps: a free Business Evaluation Call to define the role…
How is a Cyberbacker different from a virtual assistant?
A Cyberbacker is not a freelance virtual assistant. Each one is selected (fewer than 1% of weekly applicants are hired), trained, supported and backed by a company with…
Which real estate events does Cyberbacker attend?
Cyberbacker attends real estate industry events including KW Family Reunion, KW Mega Agent Camp, LPT FallCon, eXpCon and Real RISE. Represented by CEO Sajag Patel…
Why do businesses choose Cyberbacker?
Businesses choose Cyberbacker for four reasons: the flexibility to get skilled support from anywhere, the freedom to focus on core work while a Cyberbacker takes on…
Why are Cyberbackers in demand?
Demand for Cyberbackers has grown as businesses move customer service and routine tasks to virtual support, and as owners look for more personalization and convenience…
Which systems do Cyberbackers work in?
Cyberbackers work in real estate systems such as KW Command, and continuous training extends their knowledge to the systems used in other industries, including…
How do Cyberbackers help a business be more productive?
Cyberbackers help a business be more productive in three ways: they are business-minded people who care about measurable impact on your results, they share useful…
What is Cyberbacker's double backer system?
The double backer system gives every Cyberbacker a backup. If your Cyberbacker cannot work because of illness, vacation or any other reason, a capable substitute steps…
How does Cyberbacker match you with the right Cyberbacker?
Cyberbacker matches each client with a Cyberbacker by analyzing the professional's skills and industry experience against the client's specific requirements, from…
Does Cyberbacker train its professionals?
Yes. Cyberbackers receive specialized, client-specific and industry-specific training from Headbackers, the training arm of Cyberbacker. Where a typical virtual…
How can a solo real estate agent get more done?
Solo real estate agents get more done by delegating the work that pulls them away from clients: administrative tasks, marketing, lead generation, transaction…
What is it like to work at Cyberbacker?
Cyberbacker builds fun into work on purpose. Its culture includes a Zoom session called "Unplugged" for recognizing team members, and a division called Funbackers: paid…
What habits do successful entrepreneurs share?
Successful entrepreneurs tend to share six habits: they embrace a growth mindset, build a strong network, stay resilient through setbacks, keep a customer-centric focus…
How fast does Cyberbacker respond to clients?
Cyberbacker's standard response time for client inquiries is 12 to 24 hours, a benchmark set to balance thorough answers with short wait times. Urgent matters can get an…
What is Cyberbacker?
Cyberbacker connects businesses around the world with skilled professionals who provide the support they need to grow, part-time or full-time. Founded in 2018 and…
How do Cyberbacker's executives lead the company?
Cyberbacker's executives lead through visionary decision-making, adaptability and innovation, talent management and a client-centric approach. In 2023, Jason Stowe, then…
How do you build trust with a Cyberbacker?
Trust between a client and a Cyberbacker is built on promise-keeping from both sides: clear communication about expectations from the start, a Cyberbacker who…
What does Chris H. say about Cyberbacker?
Chris H. left Cyberbacker a five-star Google review, crediting Cyberbacker with pairing Chris with the right person to help grow and support the business, and naming the…
How can a small business recruit the best talent?
Cyberbacker founder Craig Goodliffe sets out five strategies for recruiting the best talent to a small business: get the "3 M's" right (method, messaging and market)…
What is Cyberbacker's Top Growthbacker of the Week?
Top Growthbacker of the Week is Cyberbacker's weekly recognition of a Cyberbacker whose dedication and hard work stood out. It is one of the ways Cyberbacker celebrates…
Does Cyberbacker share profits with its people?
Yes. Cyberbacker launched a profit-sharing program in January 2020 with a goal of $50,000 and distributed $226,644.05. For 2021 it set a $500,000 objective and shared…
Where can I find Cyberbacker on social media?
Cyberbacker's official accounts are on Facebook, Instagram, LinkedIn and YouTube, and its podcast is on Spotify. Follow any of them to stay up to date. Cyberbacker's…
How does a Cyberbacker help with administrative work?
A Cyberbacker takes on the administrative work that piles up, so a business owner can stay on top of it without doing it all personally. Jane M. left Cyberbacker a…
What can a Cyberbacker do for a small business?
A Cyberbacker works remotely to give a small business administrative, technical or creative help, from scheduling appointments and managing email to research and content…
How does a Cyberbacker act as an accountability partner?
On CyberCEO Podcast episode 254, Renee F., a Keller Williams Realtor in her fifth year in real estate, describes her Cyberbacker as 100% invested in her business, and…
What does a virtual business need?
A business that works virtually needs four things: tools for virtual meetings, shared files and collaboration tools, cloud-based storage, and data security measures such…
Why does finding the right person for the job matter?
Hiring the wrong person is expensive: resumes can be embellished, personality conflicts can cause errors and lost productivity, and at worst there are legal…
How has Cyberbacker grown since 2018?
In its first five years, Cyberbacker built a diverse team of Cyberbackers able to support clients with a wide range of tasks, from scheduling appointments and email to…
Was Cyberbacker's founder featured in Top 100 U.S. Business Leaders?
Yes. In January 2023, Craig Goodliffe, Cyberbacker's founder and at the time its CEO, was featured in Top 100 U.S. Business Leaders Magazine. Cyberbacker celebrated the…
What does a Marketing Backer do?
A Marketing Backer plans and executes data-driven marketing campaigns across social media, helping your brand grow with consistency and authority. From content calendars…
Who is Jason Stowe at Cyberbacker?
Jason Stowe was Cyberbacker's VP of Franchising in 2023. At the time, Cyberbacker set out to keep expanding the business by bringing in new franchisees who believe in…
How does Cyberbacker build community among remote workers?
Cyberbacker makes social media connection a priority, using social media groups to build community among people who work remotely. In December 2022, Joarra Solis…
Who is the CEO of Cyberbacker?
Sajag Patel is Cyberbacker's CEO, and Shiela Mie Legaspi is its President. Cyberbacker was founded in 2018 by Craig Goodliffe, who, as CEO in December 2022, set out a…
What does a Web Backer do?
A Web Backer handles the server-side logic, design, and ongoing management of your website, so your business has a professional online presence without you needing to…
What admin support do technology and services companies need?
Technology and services companies most often need help with the administrative work that keeps their people from their real jobs: data entry, handling documents and…
What is Cyberbacker's mission and vision?
Cyberbacker's mission is "to empower growth-minded, emerging business owners with world-class, economical leverage to fulfill their greatest purpose." Its vision is "to…
Should you outsource logistics admin support?
Outsourcing logistics admin support means every order is handled efficiently and safely, and customers get what they paid for quickly and without hassle. Cyberbacker…
What does Carol C. say about working with a Cyberbacker?
Carol C.'s advice to business owners weighing up a Cyberbacker is to take the risk and do the work, because in Carol's words it "really does pay for itself, and gives…
What does a Social Media Backer do?
A Social Media Backer creates the strategy and content to build your brand's presence and engage your audience online. From content calendars and design to daily…
Who is Cyberbacker's President?
Shiela Mie Empleo-Legaspi is Cyberbacker's President. In October 2022, New York Weekly featured Shiela Mie in an article on the skills motherhood teaches that are ideal…
When did Cyberbacker expand into Canada?
Cyberbacker rounded out a successful 2021 with its Canadian debut, as Franchising.com reported in January 2022 in a feature on Jason Stowe, Cyberbacker's VP of…
Why does Cyberbacker value financial literacy?
Cyberbacker believes financial literacy is important, so it makes sure everyone knows how to manage their finances. The ability to manage money well can be learned, and…
What does a Data Backer do?
A Data Backer helps you cut through information overload by gathering, organizing, and managing the data that drives your business. From lead generation to building…
What does a Compliance Backer do?
Keep your transactions on track with a Compliance Backer who ensures your files, documents, and processes meet compliance requirements. We help you stay organized…
What are Cyberbacker's core values?
Cyberbacker's four core values are Relationship, Growth, Fun and Abundance. Growth means continuously moving forward, and Cyberbacker backs it with progressive training…
Why do real estate agents use a Concierge Backer?
Licensed real estate agents use a Concierge Backer so that administrative work, like taking notes on inquiries and relaying them to the right agent, stops eating into…
Can a Productivity Backer organize your day?
Yes. A Productivity Backer helps you organize your day, manage your client database and keep your business growing, by taking on the systems and follow-through that…
What does a Lead Backer do?
A Lead Backer manages your leads and CRM from first contact to conversion. They keep every lead moving through your pipeline with steady communication and organized…
What does a Cyberbacker appointment setter do?
A Cyberbacker appointment setter calls prospects and books appointments on your calendar, so your own time goes to the conversations that turn into business. This role…
What does a CRM software administrator do?
A CRM software administrator keeps a company's CRM accurate and useful: building and cleaning lead lists, maintaining dashboards, merging duplicate companies and…
What does a Cyberbacker ISA (inside sales agent) do?
A Cyberbacker ISA, or inside sales agent, works your leads so you can focus on meetings and closings. They call your sphere of influence, past clients and database…
What does a Cyberbacker event coordinator do?
A Cyberbacker event coordinator runs the administration behind events: answering inquiries, turning them into paid reservations, scheduling vendors and staff, managing…
What does a general admin assistant do?
A general admin assistant keeps the day-to-day paperwork and coordination of a business moving: preparing documents, keeping spreadsheets and calendars current, sending…
What does procurement and contracts processing support include?
Procurement and contracts processing support takes on the paperwork behind a project: insurance procurement, change orders and requests for change, GSA and IFF…
What does a Cyberbacker executive assistant do?
A Cyberbacker executive assistant runs the administrative side of a business so the owner does not have to: email and calendar, documents and filing, onboarding and…
What does a Cyberbacker bookkeeper do?
A Cyberbacker bookkeeper keeps your books current day to day: reconciling accounts, coding and entering expenses, paying vendors, billing customers, preparing payroll…
What does website management support include?
Website management support keeps a business website and its sales funnel running: maintaining the site, setting up and running a membership portal and its billing…
Who spoke for Cyberbacker at Inman Connect Las Vegas 2022?
In 2022, Cyberbacker's Chief Operating Officer, Jennifer Capero, was a featured speaker at Inman Connect Las Vegas. What happened at Inman Connect Las Vegas 2022?…
What does a logistics administrator do?
A logistics administrator keeps the paperwork and coordination behind the movement of goods running smoothly: tracking orders and shipments, keeping inventory and…
What does a Property Management Backer do?
A Property Management Backer offers dedicated support to property investors, tenants, and businesses, helping manage the many moving parts of building occupancy…
What is CyberCEO Podcast episode 123 about?
CyberCEO Podcast episode 123, with Alison Walker G., is about unlocking the true potential of your business. It aired in July 2022 and centers on building a robust…
What does Melissa T. discuss on the CyberCEO Podcast?
On the CyberCEO Podcast, Melissa T. discusses how a Cyberbacker gives business owners time back and maximizes productivity, by taking on crucial tasks in the business…
What does a Cyberbacker transaction coordinator do?
A Cyberbacker transaction coordinator, called a Transaction Backer, oversees every part of the sales and property management transaction process from contract to close…
What does a Productivity Backer do?
A Productivity Backer is a Cyberbacker who keeps your database up to date and your communication campaigns effective. They select, manage and follow through on action…
Does Cyberbacker have a legal entity in the Philippines?
Yes. Cyberbacker, Inc. operates registered legal entities in both the United States and the Philippines. The company is headquartered in Ogden, Utah, and its Philippine…
What equipment does a Cyberbacker need?
Every Cyberbacker needs a webcam, a noise-canceling headset, a computer or laptop, a stable internet connection and a quiet place to work, plus a backup internet…
Who was Cyberbacker's first Ambassador?
Ezekiel F., a Headbacker, was chosen as Cyberbacker's first Cyberbacker Ambassador in 2022, and used the role to support the Kamanggawa Foundation Inc., a non-profit…
What does Anna C. say about working with Cyberbacker?
Anna C. has worked with Cyberbacker for over a year and is so pleased with the help received. Anna's Cyberbacker, Maria, is fully educated in Command and goes above and…
Does Cyberbacker reward referrals?
Yes. Cyberbacker rewards clients for referring friends and business contacts who could use skilled support. Tell them about Cyberbacker, and contact Cyberbacker for the…
What should you know before hiring a Cyberbacker?
A Cyberbacker is a skilled professional who supports your business remotely, part-time or full-time. Before hiring one, it helps to know five things: Cyberbacker has…
What does a Concierge Backer do?
A Concierge Backer is a Cyberbacker who serves as the first point of contact for your business. They answer inquiries, guide clients and connect people to the right…
What does a Listing Backer do?
A Listing Backer handles the overwhelming, time-consuming work of managing your listings from start to finish. From paperwork to scheduling to coordination, they keep…
How does a Cyberbacker help a business scale?
A Cyberbacker you can trust with your administrative work lets you scale operations with less risk and manage the variables of running a business with ease. In September…
Do Cyberbackers come trained?
Yes. Cyberbacker trains its people before they are paired with a client, so they arrive well prepared and a client does not have to start their training from scratch…
How does a Transaction Backer keep deals on track?
A Transaction Backer keeps deals on track by tracking every detail of each transaction, so nothing falls through the cracks. The time-consuming administrative work of a…
What could you accomplish with the right support?
In 30 minutes, we'll learn about your goals, challenges, and where your time is going. Together, we'll identify the right Cyberbacker support to give you more time to focus on what matters most.
What happens on the call
- We learn about your business. We talk about your goals, challenges, where your time is going, and where additional support could make the biggest difference.
- We explore the right support for you. Together, we identify the Cyberbacker role that best fits your needs and discuss how they can support you and your team.
- We walk you through the next steps. We discuss your options and what getting started with your Cyberbacker looks like.