Cyberbacker's outsourced sales team is a fully trained, fully managed team that works your leads, prospects for new ones, qualifies interest and books appointments, at up to 50% lower cost than domestic call centers. Your Cyberbackers can extend your sales team, working your leads alongside your reps, or become your entire sales team from first call to booked appointment.
What your outsourced sales team does
The front end of your sales process, run every day by people trained on your offer and your CRM.
Prospecting
Calling purchased leads, internet leads, referrals and your sphere of influence, and finding contact details for new prospects.
Working every lead, fast
Speed to lead: every new lead called immediately during set hours, and followed up on schedule until it converts or closes out.
Qualification
Qualifying every prospect on readiness, motivation, budget and fit, and handling objections from your script.
Booked appointments
Putting qualified meetings on your reps' calendars and managing the appointment calendar.
B2B outreach on LinkedIn
Connecting with business owners and potential clients, and sending introductory messages about your brand and services.
A CRM you can trust
Every interaction logged, leads tagged and organized, and pipeline reporting daily, weekly, monthly and quarterly.
Extend your sales team, or become it
Two ways to use an outsourced sales team.
| Extend | Become | |
|---|---|---|
| What it means | Cyberbackers work your leads alongside your sales reps | Cyberbackers run your entire front line, from first call to booked appointment |
| Best for | Teams with more leads than their reps can call | Businesses without a sales development team, or replacing one |
| Your reps | Focus on the conversations that are ready | Walk into qualified, booked appointments |
Included with every team
Role-play bots
Your team practices real scenarios and gets coaching feedback to apply on every call.
A dedicated Account Manager
Your single point of contact. We hire, train, manage and replace talent.
Your stack, built for you
We build your tech stack, training and ongoing education, so your team keeps improving.
Cyberbacker University
Full access, plus training and a competency test built for your company.
Optional add-ons
Discounted pricing through Cyberbacker- Dialpad Contact Center
- Coaching Cards
- Dialpad AI
- CRM integration, done for you
What sets the cost
Cyberbacker's Enterprise Call Center runs up to 50% lower cost than domestic call centers. Every team is scoped around five things, so you pay for the team you actually need.
Team size
How many Cyberbackers your call volume needs, from extending your team to becoming the whole team.
Hours and coverage
The hours and days you need covered, and whether coverage follows your business hours or more.
Inbound, outbound or both
Answering your customers, calling your leads, or a team that does both.
Sales, service or both
Customer service, sales and appointment setting, or a mix of the two.
Add-ons
Optional tools such as Dialpad Contact Center, Dialpad AI, Coaching Cards and CRM integration.
The roles behind the team
Each team is built from these roles, trained on your scripts and systems.
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Prospect Backer
Every Lead Called. Every Opportunity Nurtured.
- Call leads from your sphere of influence, purchased leads, internet leads, and real estate agent referrals to set appointments
- Update the CRM with information from every lead call
- Set up and manage leads in the CRM, ensuring information is complete, accurate, and properly tagged
Lead Backer
More Leads Converted. Less Time Managing Them.
- Service inbound leads from sign calls, closets, and online sources
- Nurture leads through steady, consistent communication
- Track completed tasks and goals to measure lead conversion and meet performance benchmarks
Audience Management Backer
Organize Your Contacts. Convert More Leads.
- Manage and organize your contact database
- Keep customer information accurate and up to date
- Identify and organize qualified leads
LinkedIn Backer
Grow Your Network. Grow Your Business.
- Monitor and manage your LinkedIn account
- Connect with business entrepreneurs and potential clients
- Send contact requests with introductory messages about your brand and services
Questions about outsourced sales team
What is sales outsourcing?
Sales outsourcing means an outside team handles part of your sales process, usually prospecting, lead follow-up, qualification and appointment setting. With Cyberbacker, that team is fully trained on your offer, fully managed by a dedicated Account Manager, and costs up to 50% less than a domestic call center.
What is inside sales outsourcing?
Inside sales outsourcing hands the phone and online side of selling, such as calling leads, qualifying them and booking meetings, to an outside team. Cyberbackers do this as an extension of your sales team or as your entire front line.
Can an outsourced sales team work alongside our reps?
Yes. Cyberbackers can extend your sales team, working your leads alongside your reps, or become your entire sales team from first call to booked appointment.
How much does sales outsourcing cost?
It depends on the size of the team, the hours you need covered, the mix of outbound calling and inbound leads, and any add-ons such as Dialpad. Cyberbacker's Enterprise Call Center runs up to 50% less than a domestic call center, and your price is scoped with you in a consultation.
Will they use our scripts and CRM?
Yes. Your Cyberbackers learn your scripts, systems and processes before they start, update your CRM after every interaction, and keep improving with role-play bots and coaching feedback.
Can an outsourced sales team help with B2B sales?
Alongside calling, a LinkedIn Backer can run outreach for business-to-business sales: connecting with business owners and potential clients, sending introductory messages about your brand and services, and reporting on performance weekly.
How do we measure the team?
Your team logs every interaction in your CRM and reports daily, weekly, monthly and quarterly, and the Enterprise Call Center is measured on results.
More from the Enterprise Call Center
Call center outsourcing
The full Enterprise Call Center: inbound and outbound, sales and customer service.
Outbound and telemarketing
Cold calling, lead qualification and appointment setting by a team trained on your scripts.
Outsourced customer service
Every call and every ticket, or extra hands on your support lines when volume spikes.
Appointment setting
One dedicated appointment setter, part-time or full-time, keeping your calendar full.
We're your easy button.
Results that grow your bottom line, without the overhead.
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