Cyberbacker's outbound call center and telemarketing services give you a fully trained, fully managed team that calls your leads and prospects, qualifies them and books appointments on your calendar, at up to 50% lower cost than domestic call centers. Your Cyberbackers can work your leads alongside your sales reps or run the whole process, from first call to booked appointment.
What your outbound team does
The calls going out, handled by Cyberbackers trained on your scripts, systems and offer.
Cold calling and prospecting
Calling purchased leads, internet leads, referrals and your sphere of influence to open conversations and set appointments.
Speed to lead
New leads called immediately during your set hours, before they go cold or call someone else.
Lead qualification
Qualifying every prospect on readiness, motivation, budget and fit, so your closers spend time on the right calls.
Appointment setting
Booking qualified appointments and managing the calendar, so your reps walk into meetings that are ready to happen.
Follow-up and nurture
Following up on every lead on schedule, by phone, text and email, until the appointment is set.
Lead lists, CRM and reporting
Finding phone numbers and contact details, logging every call in your CRM, and reporting daily, weekly, monthly and quarterly.
Cold calling, telemarketing and appointment setting
Three names for outbound calling work that often get used as one. Here is how they differ.
| What it means | What your team does | |
|---|---|---|
| Outbound calling | Any call your business makes to a lead, prospect or customer, rather than answering one. | Covers everything below, plus confirmations and re-engaging old leads. |
| Cold calling | Calling someone who has had no contact with your business yet. | Works purchased and researched lists to start conversations and find interest. |
| Telemarketing | Promoting or selling products and services by phone. In business to business, it usually means qualifying prospects and booking meetings. | Delivers your value proposition from your script and handles objections. |
| Appointment setting | Turning interested leads into booked meetings for your sales team. | Qualifies each lead and puts confirmed appointments on your calendar. |
Included with every team
Role-play bots
Your team practices real scenarios and gets coaching feedback to apply on every call.
A dedicated Account Manager
Your single point of contact. We hire, train, manage and replace talent.
Your stack, built for you
We build your tech stack, training and ongoing education, so your team keeps improving.
Cyberbacker University
Full access, plus training and a competency test built for your company.
Optional add-ons
Discounted pricing through Cyberbacker- Dialpad Contact Center
- Coaching Cards
- Dialpad AI
- CRM integration, done for you
What sets the cost
Cyberbacker's Enterprise Call Center runs up to 50% lower cost than domestic call centers. Every team is scoped around five things, so you pay for the team you actually need.
Team size
How many Cyberbackers your call volume needs, from extending your team to becoming the whole team.
Hours and coverage
The hours and days you need covered, and whether coverage follows your business hours or more.
Inbound, outbound or both
Answering your customers, calling your leads, or a team that does both.
Sales, service or both
Customer service, sales and appointment setting, or a mix of the two.
Add-ons
Optional tools such as Dialpad Contact Center, Dialpad AI, Coaching Cards and CRM integration.
The roles behind the team
Each team is built from these roles, trained on your scripts and systems.
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Prospect Backer
Every Lead Called. Every Opportunity Nurtured.
- Call leads from your sphere of influence, purchased leads, internet leads, and real estate agent referrals to set appointments
- Update the CRM with information from every lead call
- Set up and manage leads in the CRM, ensuring information is complete, accurate, and properly tagged
Lead Backer
More Leads Converted. Less Time Managing Them.
- Service inbound leads from sign calls, closets, and online sources
- Nurture leads through steady, consistent communication
- Track completed tasks and goals to measure lead conversion and meet performance benchmarks
Data Backer
Never Miss a Detail. Never Miss an Opportunity.
- Gather leads through social media and other websites
- Build and manage people-search databases
- Find phone numbers, email addresses, and other key contact information on leads
Questions about outbound and telemarketing
What are outbound call center services?
Outbound call center services are calls a team makes on your behalf: calling new leads and prospects, cold calling, qualifying interest, following up and setting appointments. Cyberbacker's outbound team does this fully trained and fully managed, at up to 50% lower cost than domestic call centers.
Is outbound calling the same as cold calling?
No. Cold calling is one kind of outbound calling: calling someone who has had no contact with your business. Outbound calling also includes calling warm leads who asked for information, following up, confirming appointments and re-engaging old leads.
What is telemarketing?
Telemarketing is promoting or selling products and services by phone. For businesses selling to other businesses, it usually means calling prospects, qualifying their interest and booking meetings for the sales team.
How much do outsourced telemarketing services cost?
It depends on the size of the team, the hours you need covered, whether the team also handles inbound calls, and any add-ons such as Dialpad. Cyberbacker's Enterprise Call Center runs up to 50% less than a domestic call center, and your price is scoped with you in a consultation.
Can your team work our existing leads alongside our sales reps?
Yes. Cyberbackers can extend your sales team, working your leads alongside your reps, or become your entire sales team from first call to booked appointment.
Will the team use our scripts?
Yes. Your Cyberbackers learn your scripts, systems and processes before they start, follow your scripts to deliver your value proposition and handle objections, and keep improving with role-play bots and coaching feedback.
How do we see what the team is doing?
Every call is logged in your CRM, and your team reports daily, weekly, monthly and quarterly. A dedicated Account Manager is your single point of contact and hires, trains, manages and replaces talent.
More from the Enterprise Call Center
Call center outsourcing
The full Enterprise Call Center: inbound and outbound, sales and customer service.
Outsourced customer service
Every call and every ticket, or extra hands on your support lines when volume spikes.
Outsourced sales team
Your leads worked, qualified and booked, alongside your reps or as your whole front line.
Appointment setting
One dedicated appointment setter, part-time or full-time, keeping your calendar full.
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Results that grow your bottom line, without the overhead.
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