Cyberbacker was founded in 2018 by Craig Goodliffe, whose vision was to create meaningful opportunities by connecting exceptional global talent with businesses in need of trusted support. What began as a mission to bridge skill and opportunity has grown into a movement that empowers both entrepreneurs and professionals worldwide.
Today, Cyberbacker stands as one of the leading virtual support companies serving clients across North America and the UK, recognized for its commitment to excellence, integrity, and long-term partnerships that help businesses grow while transforming lives.
Shiela Mie Legaspi
Shiela Mie Legaspi’s journey from call center to President of Cyberbacker is a powerful story of resilience, initiative, and people-centered leadership. She began her career at 18, quickly advancing through technical support and sales roles and eventually becoming a team leader before stepping away from the workforce to focus on her family. In 2017, she began searching for remote work opportunities and discovered Cyberbacker, a discovery that would reshape both her life and the company’s future.
Starting with no formal title, Shiela immersed herself in every aspect of the business, taking initiative to streamline hiring, training, and operations. Her natural leadership, integrity, and strategic mindset soon made her an indispensable part of Cyberbacker’s growth. Promoted to Director of Operations in 2018 and later to President in 2019, Shiela helped shape Cyberbacker into a world-class provider of professional virtual support.
Today, she oversees company-wide initiatives focused on operational excellence, innovation, and culture. Under her leadership, Cyberbacker has introduced programs that strengthen financial stability, well-being, and community connection, including Calamity, Carepack and Recognition programs, and in-house Medical Assistance and Life Insurance. Shiela continues to lead with compassion, vision, and the belief that empowering people is the foundation of lasting success.
Leadership team
Mission
To empower growth-minded, emerging business owners with world-class, economical leverage to fulfill their greatest purpose.
Vision
To become the world’s leading provider of online professional support services, setting the global standard for excellence, scale, and impact.
Our Core Values
The heart behind everything we do
At Cyberbacker, our core values shape the way we connect, grow, and thrive. They guide us in every interaction, with our partners, clients, and team members, influencing our decisions, actions, and purpose.
These values are more than just words. They are the heart of who we are, our compass toward excellence and fulfillment. We live and breathe these principles every day, ensuring that every Cyberbacker experience reflects them.
Relationship. Growth. Fun. Abundance.
Together, they define the Cyberbacker way.
Relationship
Cyberbacker believes that the connections between people are priceless. Building and strengthening relationships between partners create the foundation of an unshakeable bond.
Growth
The secret to success is to keep moving forward. In financial situations, relationships, or your career, continuous growth is essential to enriching the lives of everyone.
Fun
One can never be fulfilled without having some fun times to enrichen your life. We at Cyberbacker keep our sense of fun intact as these moments are the things that truly make the people feel alive.
Abundance
Guiding Cyberbackers through life with financial literacy is important. The successes every person can achieve comes from their own strengths is always a step forward to the continuous growth of a Cyberbacker.
Cyberbacker Gives Back
Building Communities, One Act of Kindness at a Time.
At Cyberbacker, our mission goes beyond helping businesses grow. We believe that success means more when it has a positive impact on others. Through our Give Back Program, we dedicate time and resources to support communities in need, empowering lives through compassion, connection, and care.
Our recent Give Back initiative at Tahanan ng Pagmamahal in the Philippines reminded us of the power of sharing what we have. Together, we provided essentials, shared joy, and inspired hope for children and families, continuing our commitment to giving back with purpose.
What Cyberbacker is built on
Our approach is built around people, long-term partnerships, and creating opportunities for businesses and Cyberbackers to grow together.
Finding the right people
Thousands apply to Cyberbacker, and less than 1% are selected. Our comprehensive screening and assessment process helps us identify professionals with the skills, values, and potential to succeed and grow with the businesses they support.
Investing in our people
Becoming a Cyberbacker is just the beginning. Through benefits, ongoing training, coaching, development, and support, we invest in our Cyberbackers throughout their journey, helping them build meaningful, long-term careers.
A company you can rely on
Cyberbacker operates through established legal entities in both the United States and the Philippines, with a strong commitment to compliance and data privacy. We take the protection of our clients, their businesses, and their information seriously.
What could you accomplish with the right support?
In 30 minutes, we'll learn about your goals, challenges, and where your time is going. Together, we'll identify the right Cyberbacker support to give you more time to focus on what matters most.
What happens on the call
- We learn about your business. We talk about your goals, challenges, where your time is going, and where additional support could make the biggest difference.
- We explore the right support for you. Together, we identify the Cyberbacker role that best fits your needs and discuss how they can support you and your team.
- We walk you through the next steps. We discuss your options and what getting started with your Cyberbacker looks like.