Cyberbacker's appointment setting services give you a fully trained, fully managed appointment setting team that calls your leads, qualifies them and books meetings on your sales team's calendar, at up to 50% lower cost than domestic call centers. The team can extend your sales team, working your leads alongside your reps, or become your entire front line from first call to booked appointment.
What your appointment setting team does
Every lead called, qualified and followed up until the meeting is on the calendar.
Speed to lead
New leads called immediately during your set hours, before they go cold or call someone else.
Calling and prospecting
Calling the maximum number of leads and prospects every day, from your sphere of influence, purchased leads, internet leads and referrals.
Qualification
Qualifying every appointment on readiness, motivation, budget and fit, so your closers only take meetings worth having.
Booked meetings
Coordinating and managing the appointment calendar, and putting confirmed meetings in front of your reps.
Follow-up until it is set
Following up and nurturing every lead by phone, text and email until the appointment is booked.
CRM and reporting
Every interaction logged in your CRM, with daily, weekly, monthly and quarterly reporting.
In-house setters or an outsourced appointment setting team
What changes when your appointment setting is run by a Cyberbacker team.
| In-house setters | Cyberbacker team | |
|---|---|---|
| Hiring and replacing setters | Your managers recruit, interview and replace | Your Account Manager hires, trains, manages and replaces talent |
| Training | On your payroll, often after they start | On your scripts, systems and offer before they start |
| Coaching | When a manager has time | Role-play bots and coaching feedback built in |
| Scaling up | Another hiring round | The team is scoped to your lead volume and grows with it |
| Cost | Salaries, benefits, payroll taxes and turnover | Up to 50% lower cost than domestic call centers |
Included with every team
Role-play bots
Your team practices real scenarios and gets coaching feedback to apply on every call.
A dedicated Account Manager
Your single point of contact. We hire, train, manage and replace talent.
Your stack, built for you
We build your tech stack, training and ongoing education, so your team keeps improving.
Cyberbacker University
Full access, plus training and a competency test built for your company.
Optional add-ons
- Contact Center
- Coaching Cards
- Call Center AI
- CRM integration, done for you
What sets the cost
Cyberbacker's Enterprise Call Center runs up to 50% lower cost than domestic call centers. Every team is scoped around five things, so you pay for the team you actually need.
Team size
How many Cyberbackers your call volume needs, from extending your team to becoming the whole team.
Hours and coverage
The hours and days you need covered, and whether coverage follows your business hours or more.
Inbound, outbound or both
Answering your customers, calling your leads, or a team that does both.
Sales, service or both
Customer service, sales and appointment setting, or a mix of the two.
Add-ons
Optional tools such as Contact Center, Call Center AI, Coaching Cards and CRM integration.
The roles behind the team
Each team is built from these roles, trained on your scripts and systems.
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Prospect Backer
Every Lead Called. Every Opportunity Nurtured.
- Call leads from your sphere of influence, purchased leads, internet leads, and real estate agent referrals to set appointments
- Update the CRM with information from every lead call
- Set up and manage leads in the CRM, ensuring information is complete, accurate, and properly tagged
Lead Backer
More Leads Converted. Less Time Managing Them.
- Service inbound leads from sign calls, closets, and online sources
- Nurture leads through steady, consistent communication
- Track completed tasks and goals to measure lead conversion and meet performance benchmarks
Questions about appointment setting services
What are appointment setting services?
Appointment setting services are a team that calls and follows up with your leads, qualifies their interest and books meetings on your sales team's calendar. Cyberbacker provides that team fully trained and fully managed, at up to 50% lower cost than domestic call centers.
What is the difference between an appointment setter and a cold caller?
A cold caller starts conversations with people who have never heard from your business. An appointment setter turns interested leads into booked meetings: calling fast, qualifying, following up and handing your closers appointments that are ready to happen. A Cyberbacker appointment setting team does both, from your script.
How much do appointment setting services cost?
It depends on the size of the team, the hours you need covered, your lead volume, and any add-ons such as Call Center AI. Cyberbacker's Enterprise Call Center runs up to 50% less than a domestic call center, and your price is scoped with you in a consultation.
Can the team work alongside our sales reps?
Yes. Your appointment setting team can extend your sales team, working your leads alongside your reps, or become your entire front line from first call to booked appointment.
Can you set appointments for B2B sales?
Yes. The team calls, qualifies and books meetings with the leads and prospects you give them, following your scripts, whether you sell to businesses or to consumers.
Do I need a whole team, or one appointment setter?
One dedicated Appointment Setter Backer suits a business whose leads one person can cover. A managed team suits higher lead volume, longer hours or several sales reps to keep booked.
Where is Cyberbacker based?
Cyberbacker is headquartered in Ogden, Utah, and operates through established legal entities in both the United States and the Philippines, with a strong commitment to compliance and data privacy. Call center teams are built from Cyberbackers in the Philippines and Latin America (LATAM).
More from the Enterprise Call Center
Call center outsourcing
The full Enterprise Call Center: inbound and outbound, sales and customer service.
Outbound and telemarketing
Cold calling, lead qualification and appointment setting by a team trained on your scripts.
Outsourced customer service
Every call and every ticket, or extra hands on your support lines when volume spikes.
Outsourced sales team
Your leads worked, qualified and booked, alongside your reps or as your whole front line.
We're your easy button.
Results that grow your bottom line, without the overhead.
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