We become an extension of your team, or we become the whole team. Fully trained, fully managed, and measured on results.
Cyberbacker's Enterprise Call Center gives businesses a fully trained, fully managed sales and customer service team at up to 50% lower cost than domestic call centers. Cyberbackers can extend your existing team or become the whole team, from the first call to the booked appointment, measured on results.
Extend your team, or become it
Sales, customer service or both. You choose how much of the work we take on.
Sales
- Extend
- An extension of your sales team, working your leads alongside your reps
- Become
- Your entire sales team, from first call to booked appointment
Customer Service
- Extend
- Extra hands on your support lines when volume spikes
- Become
- Your full customer service team, every call and every ticket
Included with every team
Role-play bots
Your team practices real scenarios and gets coaching feedback to apply on every call.
A dedicated Account Manager
Your single point of contact. We hire, train, manage and replace talent.
Your stack, built for you
We build your tech stack, training and ongoing education, so your team keeps improving.
Cyberbacker University
Full access, plus training and a competency test built for your company.
Optional add-ons
Discounted pricing through Cyberbacker- Dialpad Contact Center
- Coaching Cards
- Dialpad AI
- CRM integration, done for you
See what your call center team could look like.
Tell us about your team and we will reach out to schedule your consultation.
How your call center starts
No per-seat price list. We scope the team with you, so it fits the work.
A 30-minute call
We talk through the calls you handle, the hours you need covered and what a great conversation with your customers sounds like.
Built around your needs
Together we decide the size of the team and the mix of customer service and sales work it covers.
Then grows with you
Your Cyberbackers learn your scripts, systems and processes before they start, with ongoing coaching and support after.
The roles behind a Cyberbacker call center
Each team is built from these roles, trained on your scripts and systems.
Concierge Backer
A Warm, Professional First Impression, Every Time
- Act as the first point of contact for clients, partners, and the public
- Provide detailed information about your business's products, services, and policies
- Route inquiries to the appropriate department or individual
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Prospect Backer
Every Lead Called. Every Opportunity Nurtured.
- Call leads from your sphere of influence, purchased leads, internet leads, and real estate agent referrals to set appointments
- Update the CRM with information from every lead call
- Set up and manage leads in the CRM, ensuring information is complete, accurate, and properly tagged
Lead Backer
More Leads Converted. Less Time Managing Them.
- Service inbound leads from sign calls, closets, and online sources
- Nurture leads through steady, consistent communication
- Track completed tasks and goals to measure lead conversion and meet performance benchmarks
Data Backer
Never Miss a Detail. Never Miss an Opportunity.
- Gather leads through social media and other websites
- Build and manage people-search databases
- Find phone numbers, email addresses, and other key contact information on leads
Questions about our enterprise call center
How much does an enterprise call center cost with Cyberbacker?
Up to 50% less than a domestic call center. Your exact price depends on the size of the team, the hours you need covered and the work it handles, so we scope it with you in a consultation.
Can Cyberbacker extend our team instead of replacing it?
Yes. We become an extension of your team, or we become the whole team. For sales, Cyberbackers can work your leads alongside your reps or run the entire process from first call to booked appointment. For customer service, they can add extra hands when volume spikes or handle every call and every ticket.
What is included with every call center team?
Role-play bots for practice and coaching feedback, a dedicated Account Manager who hires, trains, manages and replaces talent, a tech stack and training built for you, and full access to Cyberbacker University with a competency test built for your company.
Which phone systems and add-ons are available?
Optional add-ons at discounted pricing through Cyberbacker: Dialpad Contact Center, Dialpad AI, Coaching Cards and CRM integration, done for you.
Will the team use our scripts and systems?
Yes. Your Cyberbackers are trained on your scripts, systems and processes before they start, and keep developing with ongoing coaching and support.
How are Cyberbackers selected?
Thousands apply every week and less than 1% become Cyberbackers, after screening, skills assessments and live interviews.
We're your easy button.
Results that grow your bottom line, without the overhead.
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- Your details
- About your team