We become an extension of your team, or we become the whole team. Fully trained, fully managed, and measured on results.
Cyberbacker's Enterprise Call Center is call center outsourcing for sales and customer service: a fully trained, fully managed team at up to 50% lower cost than domestic call centers. Cyberbackers can extend your existing team or become the whole team, from the first call to the booked appointment, measured on results.
Extend your team, or become it
Sales, customer service or both. You choose how much of the work we take on.
Sales
- Extend
- An extension of your sales team, working your leads alongside your reps
- Become
- Your entire sales team, from first call to booked appointment
Customer Service
- Extend
- Extra hands on your support lines when volume spikes
- Become
- Your full customer service team, every call and every ticket
Inbound and outbound call center services
Your team can answer the calls coming in, make the calls going out, or both.
Inbound
Calls coming in from your customers.
- Customer service and support lines, every call and every ticket
- Extra hands when call volume spikes
- A professional first point of contact who routes each caller to the right person
- Inbound leads answered quickly and logged in your CRM
Outbound
Calls going out to your leads and prospects.
- Working your leads alongside your sales reps
- Speed to lead: every lead called during set hours
- Qualifying prospects and setting appointments on your calendar
- Follow-up and nurture calls until the appointment is booked
Included with every team
Role-play bots
Your team practices real scenarios and gets coaching feedback to apply on every call.
A dedicated Account Manager
Your single point of contact. We hire, train, manage and replace talent.
Your stack, built for you
We build your tech stack, training and ongoing education, so your team keeps improving.
Cyberbacker University
Full access, plus training and a competency test built for your company.
Optional add-ons
- Contact Center
- Coaching Cards
- Call Center AI
- CRM integration, done for you
See what your call center team could look like.
Tell us about your team and we will reach out to schedule your consultation.
How your call center starts
No per-seat price list. We scope the team with you, so it fits the work.
A 30-minute call
We talk through the calls you handle, the hours you need covered and what a great conversation with your customers sounds like.
Built around your needs
Together we decide the size of the team, the mix of customer service and sales work it covers, and the tools and systems that support success.
Then grows with you
Your Cyberbackers learn your scripts, systems and processes before they start, with ongoing coaching and support after.
What sets the cost of an outsourced call center
Up to 50% lower cost than domestic call centers. Every team is scoped around five things, so you pay for the call center you actually need.
Team size
How many Cyberbackers your call volume needs, from extending your team to becoming the whole team.
Hours and coverage
The hours and days you need covered, and whether coverage follows your business hours or more.
Inbound, outbound or both
Answering your customers, calling your leads, or a team that does both.
Sales, service or both
Customer service, sales and appointment setting, or a mix of the two.
Add-ons
Optional tools such as Contact Center, Call Center AI, Coaching Cards and CRM integration.
The roles behind a Cyberbacker call center
Each team is built from these roles, trained on your scripts and systems.
Concierge Backer
A Warm, Professional First Impression, Every Time
- Act as the first point of contact for clients, partners, and the public
- Provide detailed information about your business's products, services, and policies
- Route inquiries to the appropriate department or individual
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Prospect Backer
Every Lead Called. Every Opportunity Nurtured.
- Call leads from your sphere of influence, purchased leads, internet leads, and real estate agent referrals to set appointments
- Update the CRM with information from every lead call
- Set up and manage leads in the CRM, ensuring information is complete, accurate, and properly tagged
Lead Backer
More Leads Converted. Less Time Managing Them.
- Service inbound leads from sign calls and online sources
- Nurture leads through steady, consistent communication
- Track completed tasks and goals to measure lead conversion and meet performance benchmarks
Data Backer
Never Miss a Detail. Never Miss an Opportunity.
- Gather leads through social media and other websites
- Build and manage people-search databases
- Find phone numbers, email addresses, and other key contact information on leads
Questions about call center outsourcing
What is call center outsourcing?
Call center outsourcing means a business hands its inbound and outbound calls, such as customer service, support, sales and appointment setting, to an outside team. Cyberbacker's Enterprise Call Center provides that team fully trained and fully managed, at up to 50% lower cost than domestic call centers, either extending your existing team or becoming the whole team.
What is the difference between inbound and outbound call center services?
Inbound call center services handle calls coming in, such as customer service, support and new inquiries. Outbound call center services make calls going out, such as calling leads, qualifying prospects and setting appointments. A Cyberbacker call center team can cover either one or both.
How much does it cost to outsource a call center?
It depends on the size of the team, the hours you need covered, whether the work is inbound, outbound or both, the mix of sales and customer service, and any add-ons. Cyberbacker's Enterprise Call Center runs up to 50% less than a domestic call center, and your price is scoped with you in a consultation.
Can Cyberbacker extend our team instead of replacing it?
Yes. We become an extension of your team, or we become the whole team. For sales, Cyberbackers can work your leads alongside your reps or run the entire process from first call to booked appointment. For customer service, they can add extra hands when volume spikes or handle every call and every ticket.
What is included with every call center team?
Role-play bots for practice and coaching feedback, a dedicated Account Manager who hires, trains, manages and replaces talent, a tech stack and training built for you, and full access to Cyberbacker University with a competency test built for your company.
Which phone systems and add-ons are available?
Optional add-ons: Contact Center, Call Center AI, Coaching Cards and CRM integration, done for you.
Will the team use our scripts and systems?
Yes. Your Cyberbackers are trained on your scripts, systems and processes before they start, and keep developing with ongoing coaching and support.
How are Cyberbackers selected?
Thousands apply every week and less than 1% become Cyberbackers, after screening, skills assessments and live interviews.
Is a virtual assistant the same as a call center agent?
Not quite. A virtual assistant usually supports one business across many tasks. A call center agent works on a team handling calls, with scripts, coaching and a manager. Cyberbacker offers both: a dedicated Cyberbacker for your business, or an Enterprise Call Center team with a dedicated Account Manager who hires, trains, manages and replaces talent.
Where is Cyberbacker based?
Cyberbacker is headquartered in Ogden, Utah, and operates through established legal entities in both the United States and the Philippines, with a strong commitment to compliance and data privacy. Call center teams are built from Cyberbackers in the Philippines and Latin America (LATAM).
Explore the Enterprise Call Center
Outbound and telemarketing
Cold calling, lead qualification and appointment setting by a team trained on your scripts.
Outsourced customer service
Every call and every ticket, or extra hands on your support lines when volume spikes.
Outsourced sales team
Your leads worked, qualified and booked, alongside your reps or as your whole front line.
Appointment setting
A managed appointment setting team that calls, qualifies and books your leads.
Results that grow your bottom line, without the overhead.
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