| Cyberbacker | Helpware | |
|---|---|---|
| Services | Inbound and outbound calls, customer service, sales and appointment setting | Customer support, tech support, back office, sales and success, CX consulting, AI solutions and content security |
| Delivery model | Dedicated team, fully trained and fully managed, with a dedicated Account Manager | Dedicated agents who work only for your company, fully managed; some management roles can be shared |
| Where teams are based | Teams built from Cyberbackers in the Philippines and Latin America (LATAM) | 19 locations, including the Philippines, Mexico, the US, Puerto Rico, Guam, Uganda, Ukraine and Germany |
| Channels | Phone, email, chat and text | Phone, email, chat and social |
| Languages and hours | English and Spanish, your business hours | Over 25 languages, 24/7 coverage |
| Time to start | A 90-day onboarding plan, with your team live between day 30 and day 45 | Hiring takes at least 2 to 4 weeks |
| Contract terms | Scoped with each client's needs and goals in mind | Not published |
| Pricing | Not published. Scoped in a consultation. | Not published. Tailored quote. |
When Helpware is the better choice
Helpware covers more countries and more languages. It states over 25 languages and 24/7 coverage, so if you need support in several languages or around the clock from more than one region, its spread of delivery countries is a real advantage.
Where Cyberbacker differs
Built for your business. Cyberbacker builds your tech stack, training and ongoing education, with a competency test built for your company and full access to Cyberbacker University.
One team that grows with you. A Cyberbacker team can extend your existing reps or become the whole team, from the first call to the booked appointment.
Selective hiring. Thousands apply every week and less than 1% become Cyberbackers, after screening, skills assessments and live interviews.
Lower cost. Cyberbacker's Enterprise Call Center runs up to 50% lower cost than domestic call centers.
Which to choose
Choose Helpware if you need many languages or 24/7 coverage across several countries. Choose Cyberbacker if you want an English and Spanish speaking team on your business hours, trained on your own systems and managed by one Account Manager.
See how the Cyberbacker Enterprise Call Center works.
Frequently asked questions
Is Helpware or Cyberbacker cheaper?
Neither publishes call center pricing. Cyberbacker's price depends on team size, the hours you need covered, whether the work is inbound, outbound or both, the mix of sales and customer service, and any add-ons. It runs up to 50% lower cost than domestic call centers.
Do Helpware and Cyberbacker both use dedicated agents?
Yes. Helpware states that its agents work only for your company. Cyberbacker call center teams are dedicated to your business and managed by your Account Manager.
How long does it take to get started?
Helpware says hiring takes at least 2 to 4 weeks. Cyberbacker follows a 90-day onboarding plan, with your team live between day 30 and day 45.
Where are their teams based?
Helpware lists 19 locations across Asia, the Americas, Africa and Europe. Cyberbacker is headquartered in Ogden, Utah, with legal entities in the United States and the Philippines, and builds call center teams from Cyberbackers in the Philippines and Latin America.
Helpware details read from their own website on November 4, 2026: helpware.com/about-us, helpware.com/pricing, helpware.com/cx/services/customer-support-outsourcing. Services change. If you find something out of date here, tell us and we will correct it.
What could you accomplish with the right support?
In 30 minutes, we'll learn about your goals, challenges, and where your time is going. Together, we'll identify the right Cyberbacker support to give you more time to focus on what matters most.
What happens on the call
- We learn about your business. We talk about your goals, challenges, where your time is going, and where additional support could make the biggest difference.
- We explore the right support for you. Together, we identify the Cyberbacker role that best fits your needs and discuss how they can support you and your team.
- We walk you through the next steps. We discuss your options and what getting started with your Cyberbacker looks like.