Every Cyberbacker is a skilled professional trained on your systems, part-time or full-time. The only question is which role you need first. Each card below shows what that person actually does day to day, so you can recognise the one that would take the most off your plate.
Real estate6 roles
Transaction, listing and compliance support for agents, teams and brokerages.
Transaction Backer
Every Transaction, Managed Start to Finish
- Prepare offer documents
- Oversee all aspects of buyer and seller transactions from executed purchase agreement to closing
- Maintain or create a transaction checklist and system for smooth transaction management
Listing Backer
More Listings Managed. More Deals Closed.
- Assist with showings, open houses, and broker events
- Schedule inspections, signings, appraisals, and service provider appointments
- Create listing paperwork and agency agreements
Compliance Backer
Stay Compliant. Stay Focused.
- Review files for compliance and accuracy
- Manage compliance within KW Command
- Update compliance charts and transaction statuses
Command Backer
Maximize the Power of Your KW Command CRM
- Manage and maintain your KW Command CRM
- Migrate contacts from your previous CRM
- Add, organize, and tag leads
Superbacker
Every Lead Qualified. Every Appointment Set.
- Qualify incoming leads and prospect for new ones
- Schedule appointments for listing agents, buyer specialists, and team leaders
- Conduct lead follow-up and nurture leads until appointments are set
Agent Backer
Keep Your Business Running While You Focus on Your Clients
- Lead prospecting and database management
- Appointment setting and calendar coordination
- CRM management and updates
Mortgage and lending4 roles
Keeping loan files moving, conditions chased and pipelines clean.
Loan Officer Backer
Every Loan File Moving. Every Update Sent.
- Review active loan files daily for missing information and documentation
- Update borrowers and real estate agents on loan progress via email, text, and call
- Request missing documentation from borrowers and follow up until received
Mortgage Loan Backer
Time-Consuming Tasks Handled. Your Path, Carved Clear.
- Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator
- Coordinate meetings
- Prepare documentation necessary for verifications
Prospect Backer
Every Lead Called. Every Opportunity Nurtured.
- Call leads from your sphere of influence, purchased leads, internet leads, and real estate agent referrals to set appointments
- Update the CRM with information from every lead call
- Set up and manage leads in the CRM, ensuring information is complete, accurate, and properly tagged
Vendor Backer
Every Document Verified. Every Loan Moving Forward.
- Verify employment by contacting employers for income and employment history, and route documents to underwriting
- Request and review documents from Title, Escrow, and Attorneys
- Request and review documents from the Homeowner's Insurance Agent
Sales and lead response4 roles
The people who answer first, follow up, and get the appointment on the calendar.
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Lead Backer
More Leads Converted. Less Time Managing Them.
- Service inbound leads from sign calls, closets, and online sources
- Nurture leads through steady, consistent communication
- Track completed tasks and goals to measure lead conversion and meet performance benchmarks
Concierge Backer
A Warm, Professional First Impression, Every Time
- Act as the first point of contact for clients, partners, and the public
- Provide detailed information about your business's products, services, and policies
- Route inquiries to the appropriate department or individual
LinkedIn Backer
Grow Your Network. Grow Your Business.
- Monitor and manage your LinkedIn account
- Connect with business entrepreneurs and potential clients
- Send contact requests with introductory messages about your brand and services
Marketing and creative8 roles
Campaigns, content and design run by someone whose only job is your brand.
Digital Marketing Specialist
Data-Driven Campaigns. Consistent Brand Growth.
- Plan, schedule, and execute social media content
- Create content plans and calendars to drive engagement and brand awareness
- Oversee daily management of social media campaigns
Google Ads Backer
Smarter Campaigns. Better Clicks. Measurable Results.
- Set up pay-per-click campaigns on Google Search, Google Display Partners, and Google Mobile Ads
- Conduct keyword research to build a list of keyword phrases for bidding
- Create AdWords ads for Google Search, Display Partner sites, and mobile devices
SEO Specialist Backer
Your Silent, Sharpest Edge Online
- Review and analyze client websites for areas of improvement and optimization
- Develop content using targeted keywords and phrases to drive traffic to the website
- Write effective SEO content for blogs, websites, and social media accounts
Social Media Backer
If It's Not on Social Media, Does It Exist?
- Create content plans and calendars to drive engagement and brand awareness
- Oversee daily management of social media campaigns
- Engage with consumers through messaging, commenting, and other engagement methods
Audience Management Backer
Organize Your Contacts. Convert More Leads.
- Manage and organize your contact database
- Keep customer information accurate and up to date
- Identify and organize qualified leads
Digi Backer
Your Vision. Their Execution. Powerful Digital Marketing.
- Plan, schedule, and execute all digital content
- Create and edit quality multimedia content, including videos, photos, presentations, and flyers
- Design printable flyers for listings and open houses
Graphic Designer
Every Announcement, Every Event, Visually On Point
- Collaborate with different departments on announcements and events
- Produce and publish image posts using tools like Adobe Illustrator, Photoshop, Microsoft Publisher, and Canva
- Create at least 10 infographics for each department
Video Editor
Bringing Sight and Sound Together to Tell Your Story
- Manipulate and edit film pieces seamlessly, invisible to the audience
- Take a brief to understand company needs and specifications
- Trim footage segments and assemble the sequence of the film
Operations and admin6 roles
The day to day that keeps a business running, handed to one dedicated person.
Cyberbacker
Reliable Virtual Support for Your Everyday Operations
- Transcribe meetings and take detailed call notes
- Prepare meeting agendas and call materials
- Coordinate schedules and appointments
Cyberbacker Prime
Your Day, Organized. Your Business, Moving Forward.
- Prepare your daily call list and organize supporting links and files in Google Drive
- Manage your email inbox, responding to leads and clients, sending reminders, files, and team announcements (written as you or on your behalf)
- Plot and reschedule appointments, manage your to-do list, and prioritize tasks by urgency
Productivity Backer
Systems Managed. Growth Delivered.
- Prospect your database and set appointments
- Prospect for recruiting appointments
- Follow up on leads throughout the pipeline
Bookkeeper Backer
Accurate Books. Clear Financials. Every Month.
- Set up and maintain your Chart of Accounts (COA)
- Perform data entry for revenues, expenses, liabilities, and assets
- Conduct daily bookkeeping reviews for accuracy and completeness
Data Backer
Never Miss a Detail. Never Miss an Opportunity.
- Gather leads through social media and other websites
- Build and manage people-search databases
- Find phone numbers, email addresses, and other key contact information on leads
Property Management Backer
A Reliable Partner for Every Part of Property Management
- Manage all aspects of a building's occupancy and maintenance
- Communicate with tenants regarding property-related issues
- Coordinate with tenants and third parties to address maintenance and facility needs
Technical3 roles
Build and maintain the software and systems the business runs on.
Full Stack Developer
From Design to Deployment, Fully Built.
- Develop responsive, modern web applications using React
- Transform UI/UX designs and prototypes into production-ready interfaces
- Build reusable component libraries and design systems
Web Backer
Your Vision, Built and Maintained Online
- Design and create professional websites for each product and service using tools like Google Sites, Wix, Squarespace, WordPress, and Real Geeks
- Plan and execute SEO strategies to grow website traffic
- Increase engagement using chatboxes and deliver a high-quality user experience
AI Service Delivery Specialist
AI-Powered Solutions, Fully Delivered.
- Deliver AI service products end-to-end, intake, setup, build, revisions, and final delivery
- Manage multiple client projects with clear timelines and deliverables
- Learn and master the AI tools used for service delivery
Hiring and recruiting2 roles
Sourcing, screening and onboarding, so growing the team stops eating your week.
Cyber Recruiter
Build a Stronger Team with Dedicated Recruitment Support
- Source and prospect recruits daily
- Manage recruitment databases and CRM
- Execute recruitment drip campaigns
Recruitment Backer
Recruiting, Without the Manpower Overhead
- Network with entry-level agents and candidates, and post job openings to job boards
- Perform clerical functions, answering calls, scanning documents, filing paperwork, and processing application forms
- Schedule interviews, coordinating schedules, creating calendars, sending confirmations, monitoring inboxes, and managing cancellations
Not sure which Cyberbacker is right for your business? That's what the consultation call is for. We'll learn about your needs, where your time is going, and what you want to accomplish. Then we'll help you find the right support to move your business forward.
What could you accomplish with the right support?
In 30 minutes, we'll learn about your goals, challenges, and where your time is going. Together, we'll identify the right Cyberbacker support to give you more time to focus on what matters most.
What happens on the call
- We learn about your business. We talk about your goals, challenges, where your time is going, and where additional support could make the biggest difference.
- We explore the right support for you. Together, we identify the Cyberbacker role that best fits your needs and discuss how they can support you and your team.
- We walk you through the next steps. We discuss your options and what getting started with your Cyberbacker looks like.