Your next great hire is a Cyberbacker.

I was really at a crossroads in my world because I had not had leverage, which was ultimately affecting my growth trajectory. A lot of entrepreneurs or people building businesses face this, they build out beyond their leverage point. You get to a point where you build and then you look back and say, Oh my gosh, I should have hired somebody back there. Administratively, I was buried. I don't know if I could bring anyone in that would do it at the level I do it. Can I trust that they're going to do it? And so I got stuck in that space of being miserable and not effective at all. In that administrative side, that was really the crossroads of where I made my decision. One that stands out was a specific task that was one of my least favorite tasks, which was a logging calls for my coaching business. Very quickly, Camille jumped in and did that. Camille is essentially my shadow. She's on my calls all day long with me. I've become so much better of a coach and a leader because I know I can focus 100% of my energy on that person and Camille's always there by my side. That first experience where I said, wow, this is amazing. I got more of my life back. I was doing that stuff at night and on weekends when I have a family, getting that time back was priceless for me. Camille is way too humble. I'm kind of like the talent. Camille's the person behind that. I get the privilege to show up and have my day. She's the one behind the scenes, putting it all together, making sure it's running smoothly. That's everything from scheduling to rescheduling. She's in my calendar. My email has access to everything and that's the other trust piece. When you find that right partner like I did in Camille, you have that trust now. The thing that's been fun to see develop in Camille is just the critical thinking aspect and I really do view her as a partner and she comes to the table with ideas and suggestions. I want a thinking partner as well. Camille's on my organizational chart, so she's a member of my core leadership team. I want Camille with me another six plus years.

Transcribed word for word from the video. Tim B.'s own words, unedited.

I was doing a lot of the backend stuff. It didn't allow me to be completely present with the client on the call. I was in the database taking notes or I was in the database scheduling our next call. I had to go back in later in the day and then put those notes in. It was taking too much time and I knew that I needed help. Everything, not one thing and everything. Faith handles all the backend stuff for me. Every time I have to get into our CRM to do anything, I've got to reacquaint myself because I'm not in there every day anymore. And Faith has done a great job developing systems with me. She does all my reschedules. She does all my data entries. She takes all the notes out of the calls, makes sure that the clients are emailed their notes. She sends me reminders when I'm on the call and I say something like, we're gonna send you the recording and she just sends it. I mean, by the time it's out of my mouth, it's inside of 30 seconds, it's in their inbox. At the end of the day, since working with Faith, I have peace of mind. Everything I've promised to people, everything's done. Whereas before Faith, I always had lingering doubt about scheduling, reschedules. After eight years, I mean, we've got a system down. Faith has developed a dashboard that we work from where it's got the notes from last week, things that agents have committed to do. I don't have to keep it in my head. It's all on the dashboard. When Faith and I got into business together, I don't remember how many clients I had, maybe 20, maybe 25. And now we're at about 45, 50. I think we got as high as 55. I couldn't have scaled up to have as many clients as I do without the help that Faith provides. Do I want to grow? Do I want to scale it? Do I want to get to the next level? For an investment that I make in a Cyberbacker with Faith, it's a no-brainer.

Transcribed word for word from the video. Jim R.'s own words, unedited.

There was friction between our in-house operations team and our agents. It was, the work was not at the quality we needed it to consist. And it got to a place where we're like, well, we're going to have to hire two or three people here to be able to take care of the workload. I talked to my business coach and he said, have you looked at virtual assistants, told me about cyber back there, sat down, we interviewed, we saw the process and we had more of an understanding of what we need to build out inside of our business to be able to really onboard this virtual assistant correctly, we couldn't just expect the virtual assistant to know exactly what to We had to take the time to be able to train them correctly. Now, once we had it, it was game on because there we brought on Kezia. Kezia, who is our lead Cyberbacker, she took it on and she's been a leader. She helps motivate our other Cyberbackers. When I think of the word excellence, that's how she shows excellence. And she's developed more leaders in our operation team. We have built out an organization where we have one in-house operations, handling about 500 closings transactions a year. Then we have eight Cyberbackers that take care of everything else on the back end. And I don't think that it would be at the same level because the level of excellence that we get from Cyberbackers is beyond anything I've seen here in the States. And we wouldn't be where we are today if it wasn't for her. And if it wasn't for her leadership. So they're all team players. They're all part of the team. We're all one big family. So she goes above and beyond. She and Victoria work hand in hand, where she feels a part of the culture because she is a part of the culture. That's one thing I believe that has helped us for six years, get us to where we are today. Kezia showed up when she didn't have to. She has gone above and beyond for us. She took the time to understand it. She took the time to learn and she's still always learning.

Transcribed word for word from the video. Scott M.'s own words, unedited.