Loan Documentation Specialist: Responsible for verifying employment, reviewing documents from various parties (title/escrow/attorney, homeowner insurance agent, HOA, IRS, AMC), and maintaining accurate loan records in CRM systems. Detail-oriented with strong communication skills. Prior experience in loan documentation and proficiency in using loan processing software required.
Job Duties:
Verifying Employment
CB will reach out to the borrower’s employer to request information (such as “dates employed” for previous employment then “income” for currently employed) on the borrower’s income and employment history.
This will be requested from the employer when the loan is turned over to the CB. The CB will make daily contact with the employer till the document is received.
Mainly through Email first with a call as follow up (default – but also needs to be confirmed with the client), then after 24 hours of no response repeat until successful.
CB will review the document according to the guidelines and send to underwriting (Quality Control) (for quality control and for review) (~15 mins per loan )
Requesting/reviewing documents from Title/Escrow/Attorney
CB will reach out to the borrower’s Title/Escrow/Attorney to request the required documentation for the home.
This will be requested from the Title/Escrow/Attorney when the loan is turned over to the CB. The CB will make daily contact with the agent till the document is received.
CB will review the document according to the guidelines and send to underwriting for review (~15 mins per loan)
Instructions to know who’s responsible for specific tasks will be in the LOS.
Requesting/reviewing documents from Homeowner Insurance Agent
CB will reach out to the borrower’s home insurance agent to request the required documentation for the home.
This will be requested from the agent when the loan is turned over to the CB. The CB will make daily contact with the agent till the document is received.
CB will review the document according to the guidelines and send to underwriting for review (~15 mins per loan)
Instructions to know who’s responsible for specific tasks will be in the LOS.
Requesting/reviewing documents from Homeowners Associations (HOA)
CB will reach out to the borrower’s HOA to request the required documentation for the home.
This will be requested from the HOA when the loan is turned over to the CB. The CB will make daily contact with the HOA till the document is received.
CB will review the document according to the guidelines and send to underwriting for review (~15 mins per loan)
Instructions to know who’s responsible for specific tasks will be in the LOS.
Requesting/reviewing documents from the Internal Revenue Services (IRS)
CB will reach out to the IRS to request information on the borrower’s income.
This will be requested from the IRS when the loan is turned over to the CB.
CB will review the document according to the guidelines and send to underwriting for review (~15 mins per loan)
Instructions to know who’s responsible for what task will be in the LOS.
Requesting/reviewing documents from the Appraisal Management Company (AMC)
CB will reach out to the AMC to order the appraisal.
This will be requested from the AMC when the LO requests.
CB will review the document according to the guidelines and send it to underwriting for review. (~15 mins per loan)
Instructions to know who’s responsible for specific tasks will be in the LOS.
Updating Customer Relations Manager (CRM)
CB will update the CRM (Surefire, Black Knight, Encompass and MORE).
This will be done daily to that all parties will know the status of the Loan (~1 min per file)
