Cyberbacker connects property managers and property management companies with skilled virtual assistants, part-time or full-time. They communicate with tenants, coordinate maintenance with outside vendors, process rental applications, keep records of payments and rental activity, and help prepare budgets and financial reports, trained on your systems from day one.
Tenant calls and maintenance requests
Talking with tenants about property issues, then coordinating with tenants and vendors for maintenance, trash removal, landscaping, security and other services until each request is closed.
Vacancies waiting on paperwork
Answering prospective tenants, receiving and processing rental applications, running credit checks and explaining the terms of occupancy, so units do not sit empty while forms wait.
Rent, records and reports
Collecting monthly fees, keeping records of payments and rental activity, and preparing budgets and financial reports.
Roles for property managers
Each one is a skilled professional trained on your systems, part-time or full-time. Start with the role that would make the biggest difference.
Property Management Backer
A Reliable Partner for Every Part of Property Management
- Manage all aspects of a building's occupancy and maintenance
- Communicate with tenants regarding property-related issues
- Coordinate with tenants and third parties to address maintenance and facility needs
Cyberbacker
Reliable Virtual Support for Your Everyday Operations
- Transcribe meetings and take detailed call notes
- Prepare meeting agendas and call materials
- Coordinate schedules and appointments
Concierge Backer
A Warm, Professional First Impression, Every Time
- Act as the first point of contact for clients, partners, and the public
- Provide detailed information about your business's products, services, and policies
- Route inquiries to the appropriate department or individual
Bookkeeper Backer
Accurate Books. Clear Financials. Every Month.
- Set up and maintain your Chart of Accounts (COA)
- Perform data entry for revenues, expenses, liabilities, and assets
- Conduct daily bookkeeping reviews for accuracy and completeness
Appointment Setter Backer
Every Lead Called. Every Opportunity Set.
- Call the maximum number of leads and prospects to schedule appointments
- Speed to the lead, ensuring all leads are called immediately during set hours
- Qualify appointments based on readiness, motivation, financing, and fit
Data Backer
Never Miss a Detail. Never Miss an Opportunity.
- Gather leads through social media and other websites
- Build and manage people-search databases
- Find phone numbers, email addresses, and other key contact information on leads
Social Media Backer
If It's Not on Social Media, Does It Exist?
- Create content plans and calendars to drive engagement and brand awareness
- Oversee daily management of social media campaigns
- Engage with consumers through messaging, commenting, and other engagement methods
Questions from property managers
Can a virtual assistant handle tenant communication?
Yes. A Property Management Backer communicates with tenants about property issues, coordinates maintenance with tenants and outside vendors, and helps investigate and resolve complaints, disturbances and violations.
Can a virtual assistant process rental applications?
Yes. A Property Management Backer talks with prospective tenants, receives rental applications, processes them, conducts credit checks and explains the terms of occupancy.
How much does a property management virtual assistant cost?
A Cyberbacker costs $1,000 to $1,800 a month part-time, for up to 20 hours a week, or $1,500 to $3,500 a month full-time, for more than 20 hours a week, with no payroll taxes, benefits or recruiting fees on top.
What does a virtual assistant do for property managers?
Cyberbacker connects property managers and property management companies with skilled virtual assistants, part-time or full-time. They communicate with tenants, coordinate maintenance with outside vendors, process rental applications, keep records of payments and rental activity, and help prepare budgets and financial reports, trained on your systems from day one. The most common starting roles are Property Management Backer, Cyberbacker, Concierge Backer.
Which role should I start with?
Most clients start with the single seat that would take the most off their plate rather than hiring broadly. On a 30-minute call we look at where your week actually goes and recommend one of the 7 roles listed here.
Will they know my software?
Training is built around your systems, tools and processes through the Seamless Backer Advantage program, so it happens before day one rather than on your payroll.
Is this part-time or full-time?
Both. Cyberbacker offers part-time and full-time support. You work with one dedicated professional rather than a freelancer billing per task, and the same person rather than a rotating pool.
How are they selected?
Thousands apply each week and less than 1% become Cyberbackers. Applicants pass screening, a skills assessment on the actual work, and training on your systems before you meet anyone.
What could you accomplish with the right support?
In 30 minutes, we'll learn about your goals, challenges, and where your time is going. Together, we'll identify the right Cyberbacker support to give you more time to focus on what matters most.
What happens on the call
- We learn about your business. We talk about your goals, challenges, where your time is going, and where additional support could make the biggest difference.
- We explore the right support for you. Together, we identify the Cyberbacker role that best fits your needs and discuss how they can support you and your team.
- We walk you through the next steps. We discuss your options and what getting started with your Cyberbacker looks like.