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Customer Rage Management: Key to Business Relationship Success – Cyberbacker Insights

Building and maintaining strong client relationships is crucial for success in today’s competitive business world. Learn effective customer rage management tips from Cyberbacker, including listening and empathizing, responding promptly and professionally, taking responsibility, and following up and following through. Discover how these practices can turn angry customers into loyal advocates and benefit your business. Read more on CMSWIRE

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Brand Engagement Manager

Responsibilities:

  • Plans, schedules, and executes social media content
  • Drive engagement and promote online brand awareness
  • Design and create images using Canva, InDesign, Illustrator, etc.
  • Oversees daily management of social media campaigns
  • Engages with clients through messaging, commenting, and other social media engagement methodologies
  • Monitor client reviews
  • Plans and strategize on social media paid ads
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  • Manage social media business pages:
    • Facebook
    • Instagram
  • Interprets and create social media reports and analytics
  • Manage leads and contacts in the CRM (Boulevard)
  • Import contacts to CRM
  • Research personal information such as date of birth, phone number, email address, social media accounts, etc. (data mining)
  • Add and update contact notes (include details like profession, how you met, and important relationships)
  • Create and execute marketing/drip campaigns to generate leads (email, newsletters, flyers, postcards, social media, etc.)
  • Track referrals
  • Lead Management:
    • Manage and track the results of the leads and referrals
    • Follow-up and vetting the internet leads
    • Lead Follow-Up
    • Add and remove labels or tags on leads
    • Add notes on each lead based on recent contact attempts
    • Update pipeline stages or category of the leads
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