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Customer Rage Management: Key to Business Relationship Success – Cyberbacker Insights

Building and maintaining strong client relationships is crucial for success in today’s competitive business world. Learn effective customer rage management tips from Cyberbacker, including listening and empathizing, responding promptly and professionally, taking responsibility, and following up and following through. Discover how these practices can turn angry customers into loyal advocates and benefit your business. Read more on CMSWIRE

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Appointment Setter (Reputation Management)

Responsibilities:

  • Making the necessary calls to accomplish the above goal
  • You must notify your direct supervisor if you are unable to reach goals due to not having the necessary tools to accomplish them
  • Get to the decision maker on the phone
  • Inquire about the reason they submitted a lead form
  • Schedule an appointment for one of the company personnel (e.g. Sales Consultants, etc.)
  • Send meeting Calendar reminder and have them accept the meeting while on the phone
  • Label leads on the CRM as per proper taggings preferred
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