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Customer Rage Management: Key to Business Relationship Success – Cyberbacker Insights

Building and maintaining strong client relationships is crucial for success in today’s competitive business world. Learn effective customer rage management tips from Cyberbacker, including listening and empathizing, responding promptly and professionally, taking responsibility, and following up and following through. Discover how these practices can turn angry customers into loyal advocates and benefit your business. Read more on CMSWIRE

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General Admin Support

Responsibilities:

  • Preparing documents 
  • Update the excel documents and Google calendar daily or as needed for scheduling
  • Sending retainers agreement/s to clients
  • Sending addendums
  • Follow up documents to make sure they’re signed
  • Following up with past clients by sending them emails and reaching out to them via LinkedIn and other social media platforms
  • Business travel booking, personal or for the team. 
  • Fill out a credit card authorization card for booking car rentals and flights (only if needed) 
  • Ship audio visual equipment
  • Create agreements and sending it to clients
  • Follow up with employees to make sure that they put the right categories and notes in data sheets or staff-tracking tool/software  (connect with them via call, text and/or email)
  • Create portfolio marketing for the company
  • Sending the retainers agreement out to clients when there’s a trial
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