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Customer Rage Management: Key to Business Relationship Success – Cyberbacker Insights

Building and maintaining strong client relationships is crucial for success in today’s competitive business world. Learn effective customer rage management tips from Cyberbacker, including listening and empathizing, responding promptly and professionally, taking responsibility, and following up and following through. Discover how these practices can turn angry customers into loyal advocates and benefit your business. Read more on CMSWIRE

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Event Coordinator

Responsibilities:

  • Answering inquiries that come in thru (voicemails or text), email, social media, website texts and website generated emails.
  • Proficiency in using a reservation software and other office tools (e.g. Microsoft Office and Canva)
  • Sending out information to potential guests, creating proposals and converting inquiries into paid reservations.
  • Placing orders for materials/elements needed for events or venue operation.
  • Scheduling outside vendors, independent contractors, staff for events, staff for setup/teardown and other items as needed.
  • Creating event expense budgets, proposals, managing event expense budgets and recording expenses pertaining to each event. 
  • Create Event production plans on event excel document, managing all aspects of event including staff, vendors, product links and expenses
  • Create company marketing materials using Canva
  • Creating and editing materials in Canva for use in events and proposals
  • Schedule deliveries for rental reservations/create rental & event lists for delivery driver
  • Manage the calendar to make sure all rentals and events are accounted for
  • Send out GOOGLE review link after event day
  • Organization, including creating/updating lists for staff, vendors, partners, products
  • Ordering products for events
  • Team meetings to discuss proposals, confirmed reservations and updates
  • Daily communication through email, receiving tasks and communicating updates
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