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Customer Rage Management: Key to Business Relationship Success – Cyberbacker Insights

Building and maintaining strong client relationships is crucial for success in today’s competitive business world. Learn effective customer rage management tips from Cyberbacker, including listening and empathizing, responding promptly and professionally, taking responsibility, and following up and following through. Discover how these practices can turn angry customers into loyal advocates and benefit your business. Read more on CMSWIRE

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ISA (Inside Sales Agent)

Responsibilities:

  • Prospect for new clients calling on:
  • Sphere of Influence
  • Past Clients
  • Database
  • Respond to inbound calls and text messages from prospect/s
  • Set Daily Appointments:
  • Schedule appointments
  • Conduct lead follow-up and nurture leads until appointments are set
  • Use SMS or Email Campaign for setting appointments
  • Invite leads to events or promote offers through call, SMS, or email
  • Call past clients and sphere of influence for referrals
  • Practice call scripts at least 2 hours per week
  • Conduct at least 10 to 20 hours of lead follow-up per week
  • Track weekly goals to measure lead conversion ratio
  • Database Management (Boulevard)
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