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Customer Rage Management: Key to Business Relationship Success – Cyberbacker Insights

Building and maintaining strong client relationships is crucial for success in today’s competitive business world. Learn effective customer rage management tips from Cyberbacker, including listening and empathizing, responding promptly and professionally, taking responsibility, and following up and following through. Discover how these practices can turn angry customers into loyal advocates and benefit your business. Read more on CMSWIRE

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ISA for Media

Responsibilities:

  • Prospect for new clients by calling those interested to start their own podcast
  • Respond to inbound calls and text messages from prospect/s
  • Set Daily Appointments (Demos):
  • Schedule appointments for client
  • Conduct lead follow-up and nurture leads until appointments are set
  • Use SMS or Email Campaign for setting appointments (Zoho)
  • Invite leads to different events through calls, SMS, or email (Zoho)
  • Types of Appointments:
    • Zoom Call
    • In person: Office/Coffee Meet up
    • Phone Call
  • Call past clients and sphere of influence for referrals
  • Practice call scripts at least 2 hours per week
  • Conduct 10 to 20 hours of lead follow-up per week
  • Attend training/coaching sessions and establish daily role-play partners
  • Track weekly goals to measure lead conversion ratio
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